Please click on the links for our customer or carrier packets...

 

For CUSTOMERS, please click here.

For CARRIERS, please click here.

 

 

You’ve got questions…we’ve got answers.  Here are some of the most common questions we come across…

 

CUSTOMERS

Q: What area of the country can Anchor Freight help me with?

A: Anchor Freight can help you move freight anywhere in the United States.  We also move loads to Canada and to several ports or export warehouses for international movements.

 

Q:  How many trucks do you own?

A:  Zero.  We have contracts with over 5,500 carriers throughout the country which enables us to more efficiently move freight for our customers.

 

Q:  How long have you been in business?

A:  Anchor Freight has maintained operating authority with the FMCSA since 2003.

 

Q: How much notice do you need to pick up a load?

A:  We prefer as much notice as possible, but we realize that your day can change with a phone call.  We will work with you to move your load as quickly as you need it moved. 

 

Q: What are your hours of operation?       

A: Anchor Freight is open from 7:30am to 5:00pm CST Monday through Friday.  We have an after-hours line (405/323-6906) for emergencies, so that someone will be available 24 hours a day, 7 days a week.

 

Q:  What type of commodities can you move?         

A:  Anchor Freight specializes in moving oilfield tubing and casing, and in moving construction equipment, including loads that are over-dimensional.  We move dry goods and van freight, as well.  We have expertise in moving almost anything!   

Q:  What payment options do you have available?

A:  Anchor Freight accepts credit cards for freight invoices.  We are also set up as a preferred vendor for many of our customers and accept purchase orders.  We can easily extend credit for new customers with a simple credit application.

 

Q:  What information do I need to provide to get a rate quote?

A:  Origin, destination, date of shipment, date of delivery, and commodity.  Just click here to get a rate quote or call us at 800-717-4149!

 

Q:  What kind of insurance do you carry to protect my shipment?

A:  Anchor Freight meets or exceeds all our customer’s minimum requirements for insurance coverage.  Our contingent cargo coverage limit is $500,000.

 

Q: If I need to cancel my shipment, will I be charged?

A:  We try very hard to prevent this from happening, but if a truck has been dispatched, there may be a small fee to cover the driver’s expenses.  This is typically dealt with on a case by case basis.

 

Q:  How do you figure what it will cost to move a load?

A:  We look at the time and distance traveled, along with the size and weight of the load, and the time frame for delivery, among other things…to figure the best possible rate for your load.

 

Q:  How do you select a carrier for my load?

A:  We will select the best possible carrier to move your freight.  We have built relationships with several carriers, so we try to use someone we know and trust.  We also have a strict carrier qualification process when we begin working with a new carrier that involves constantly monitoring their safety ratings and verifying insurance limits. 

 

Q:  What if I have a problem or need to change something about my shipment?

A:  Just call Anchor Freight as soon as possible and we will work with you to make sure your needs are met.

 

Q:  What happens if fuel costs suddenly change, either up or down?

A:  Most of our customers only want a flat rate for their loads, and do not separate the line haul charges from any fuel surcharges.  The rate that you are quoted reflects the current price of fuel.  When fuel is high, rates generally follow to compensate the drivers for their added expense.  If you would like the fuel surcharge to be itemized, it will be figured based on the Department of Energy’s weekly regional diesel price.

 

Q:  What about permits for loads or escort services?

 A:  Charges for these types of conditions are usually included in the rate quoted.  If there is something that changes about your load, and it would now require an additional charge, you will be notified immediately.

 

CARRIERS

Q:  What do I need to do to haul for Anchor Freight?

A:  Just fill out a carrier packet.  Click here or call us at 800-717-4149 to request a carrier packet.  We will need the following items:  A carrier profile sheet, a signed Brokerage/Carrier Contract, a copy of your operating authority, W-9, and an insurance certificate (listing Anchor Freight as the certificate holder) with a minimum auto liability limit of $1 million and minimum cargo coverage of $100,000.  We also require either proof of worker’s compensation insurance or a signed waiver on file.

 

 

Q:  What are your payment terms?

A:  We pay within 30 days upon receipt of all required paperwork.

 

Q:  Do you have a quick pay option?

A:  We do offer quick pay for a 5% fee.  Payment would be sent within 4 business days from receipt of all required paperwork.

 

Q:  What documents are needed for payment?

A:  Anchor Freight requires an invoice from the carrier for their services, along with proof of delivery and/or an original Bill of Lading that was provided by the shipper.  Please submit documents within 30 days of load delivery.

 

 

Q:  Do you accept faxed documents?

A:  Yes, to start the payment process.  However, we still need to receive the original signed Bill of Lading or proof of delivery by mail.

 

Q:  Do you have a bond?

A: Yes, we maintain the FMCSA required surety bond.  Click here to view our bond filing with the FMCSA.

 

Q:  I see you are a TIA member.  What does that mean to me?

A:  It means that you are working with a company that is committed to honest and fair business practices.  To learn more about TIA, click here to go to their website.